Refund policy

At SEÓRA, we are committed to quality and customer satisfaction.
If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused

  • In the same condition as received

  • In its original packaging

  • Accompanied by proof of purchase

Returns must be requested and approved before being sent back.
Items returned without prior authorization will not be accepted.

To initiate a return, please contact us at:
infoseora@gmail.com

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

However, if you received a defective, damaged, or incorrect item, SEÓRA will cover the return shipping costs.

Non-Returnable Items

The following items cannot be returned:

  • Earrings (for hygiene reasons)

  • Custom or personalized items

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies, please contact us before requesting a return.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.

Items must still meet the return conditions listed above.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that banks and credit card providers may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at infoseora@gmail.com